Refund policy

RETURNS & EXCHANGES

At Craft Love Designs, LLC, we take pride in creating handmade products and polymer clay cutters with care and attention to detail. We want you to be happy with your purchase, and if something arrives damaged or isn't what you ordered, we're here to help.

RETURN & EXCHANGE POLICY

All sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can review the issue and find an appropriate resolution.

Depending on the circumstances and product availability, we may offer a replacement or refund.

To help us process your request, please provide:

  • Your order number

  • Clear photos of the item and packaging, if available

  • A brief description of the issue

Please keep the original packaging when possible, as it may help document shipping damage.

If we determine that an item needs to be returned, we will provide return instructions. For returns required because an item arrived damaged, defective, or incorrect, Craft Love Designs will cover the return shipping cost.

Approved refunds will be issued to the original payment method. The time it takes for funds to appear depends on your bank or payment provider.

CUSTOM & PERSONALIZED ITEMS

Custom and personalized items are made specifically for you and are considered final sale.

We do not accept returns or exchanges for these items unless they arrive damaged, defective, or incorrect.

Please review all personalization details carefully before placing your order.

✂️ IMPORTANT INFORMATION FOR POLYMER CLAY CUTTERS

Our polymer clay cutters are designed for clay artists and jewelry makers. Each design is tested for functionality before being offered for sale.

All polymer clay cutter sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or damage caused by improper use, handling, or care.

If your cutter arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos so we can evaluate the issue and arrange an appropriate resolution.

Tips for Best Results

  • Clay consistency: Avoid clay that is excessively dry, hard, or soft, especially when working with intricate designs.

  • Cornstarch: Lightly apply cornstarch with a brush to help release clay from small or detailed areas.

  • Gentle handling: Avoid twisting, bending, or applying excessive pressure to delicate sections.

  • Cleaning: Clean cutters gently to avoid damaging fine details.

Our cutters are durable when used properly, but they are not unbreakable. Damage resulting from improper use or handling is not eligible for a refund or replacement.

🎥 Need help or tips?

Visit the how-to videos available in our cutter collections for guidance on using and caring for your cutters.

🎀 HANDMADE JEWELRY & ACCESSORIES

Our handmade jewelry and accessories require proper care to maintain their appearance and longevity.

Please follow the care instructions included with your order.

Items made with polymer clay, gold-plated components, and other delicate materials should be handled and stored carefully.

We do not offer refunds or replacements for damage resulting from improper care, normal wear and tear, or tarnishing that develops through regular use.

This does not affect your ability to report an item that arrived damaged or defective.

🧡 JEWELRY ALLERGY DISCLAIMER

Some of our earrings are made using materials such as stainless steel or titanium, which are commonly considered suitable for sensitive ears.

However, individual sensitivities vary, and we cannot guarantee that any jewelry item will be completely free from the possibility of an allergic reaction.

Please review product descriptions and materials before purchasing, especially if you have known metal sensitivities.

📦 SHIPPING DAMAGE & ORDER ISSUES

We carefully package orders to help ensure they arrive safely.

If your package or items arrive damaged, or you receive an incorrect product, please contact us within 14 days of delivery.

Do not discard damaged items or packaging until we have had an opportunity to review your claim, whenever reasonably possible.

Please do not mail any items back without contacting us first.

💌 QUESTIONS OR CONCERNS?

If you have any questions about your order, product care, or a possible issue with your purchase, please contact us.

Email: contactus@craftlovedesigns.com

Contact Page: https://www.craftlovedesigns.com/pages/contact

We appreciate the opportunity to help and will respond as quickly as possible.

Thank you for supporting Craft Love Designs and our small handmade business!

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.